Return & Refund Policy
You have 10 days from the day the parcel is delivered to tell us you want to return something. This page sets out what qualifies, how to start, and when the money reaches you.
When a return is accepted
The item must come back unused, in the condition it arrived, with its original packaging, labels and any accessories included in the box.
The order number is the only proof needed. It is in your confirmation email.
What cannot be returned
Some items cannot come back. The exclusions are:
- Returns started later than 10 days from the delivery date
- Items that have been assembled, installed or otherwise put into service
- Returns arriving without the box, tags or parts they were sent with
- Breakage that happened after the parcel was accepted
- Products the listing identifies as not eligible for return
The return process
Begin by emailing welcome@framedmuse.shop inside the 10 days window. Tell us the order number, the item and the reason; we issue an authorisation in 1 to 2 business days.
Do not post the item before we authorise it. Unannounced returns are hard to identify and are often turned away at our address.
Your authorisation includes the address and the method. Some PIN codes support pickup; others need you to book a courier. Use sufficient packing.
Return shipping cost
If the item is faulty, damaged on arrival or simply not what you ordered, we bear the return cost. If you have changed your mind, the return carriage is yours.
After we receive it
Each return is examined when it lands. If it meets the conditions, the refund goes out within 7 business days; if not, we explain why and send it back.
Refunds go to the source. That is the paying UPI account, or a nominated bank account where the order was COD.
The delivery charge you paid is refunded when the return is our fault. On change-of-mind returns the original delivery charge is not returned.
If it arrives broken
Photograph the item and the packaging and email welcome@framedmuse.shop within two days of delivery. You choose replacement or refund; either way the carriage is ours.
If the wrong item has been sent, keep the packaging and email welcome@framedmuse.shop. We arrange collection and send the correct product, or refund you in full.
This policy is offered in addition to your legal rights under the Consumer Protection Act, 2019 and the E-Commerce Rules made under it.
Write to welcome@framedmuse.shop or ring +91 7991815375 to begin. We are here Monday - Saturday, 10:00 AM - 6:00 PM IST. Closed on Sundays and public holidays.
Exchange requests
There is no formal exchange process. Return the item for a refund under this policy and order the replacement separately.
When a return does not qualify
Where an item fails the conditions above we explain why, send photographs if that helps, and return the item to you at our cost. Nothing is disposed of without telling you.
A second opinion is available on request. We would rather settle a dispute here than anywhere else.