Cancellation Policy

Cancelling is straightforward before dispatch and impossible after it. This page explains where that line falls and what to do on either side of it.

Before dispatch

Before the courier collects. Our packing window is 1-2 business days, and cancellation is possible at any point inside it.

The steps

The quickest route is a phone call to +91 7991815375 during Monday - Saturday, 10:00 AM - 6:00 PM IST. Closed on Sundays and public holidays. A message to welcome@framedmuse.shop works too and leaves a record.

You do not have to cancel everything. Name the items you no longer want; the remaining total is recalculated, and delivery may apply if it drops under ₹5,999.

How the refund is paid

UPI refunds on cancelled orders are issued within 5 to 7 business days to the original account. COD cancellations involve no refund at all.

After the parcel has left

Cancellation is no longer available once the courier has the parcel. You can refuse it at the door, or accept it and use the Return & Refund Policy within 10 days of delivery.

A COD parcel can be refused without penalty. Repeated refusals across several orders may restrict COD availability for that address.

Orders we cannot fulfil

Occasionally we cancel: stock turns out to be damaged, a listing carries an obvious pricing error, or the PIN code cannot be served. You are told why and refunded in full where payment was taken.

For help with a cancellation, email welcome@framedmuse.shop or call +91 7991815375 (Monday - Saturday, 10:00 AM - 6:00 PM IST. Closed on Sundays and public holidays.)

Repeat cancellations

There is no charge for cancelling. Where a pattern of repeated cancellations develops, we may ask for prepayment on later orders.

Keeping a record

Hold on to the cancellation email until the money is back. It is the record of what was agreed.