Frequently Asked Questions

The questions customers of Framed Muse ask most often, with short answers and links to the full policies.

What does this shop stock?

We stock garden arches, trellises and outdoor structures. Browse the shop to see everything; the main groups are metal garden arches and arbours; a-frame and wall trellises; pop-up canopies and screen houses; greenhouses and storage tents.

How can I pay?

Two ways: UPI, or cash to the courier on delivery. Details are in the Payment Policy.

Is delivery free?

Nothing once your order reaches ₹5,999. Under that, a flat ₹249. See the Shipping Policy.

How long will my order take?

1-2 business days in the shop, then 3-8 business days on the road. Festival weeks can add a day or two.

Where do you deliver?

Throughout India, with a small number of remote exceptions that checkout identifies for you.

Is international delivery available?

No — deliveries are limited to Indian addresses.

How do I track my parcel?

Everything is on the Track Your Order page. A static status on day one is normal.

How long do I have to return an item?

Returns run for 10 days from the day the parcel arrives. Conditions are in the Return & Refund Policy.

Refund timing?

7 business days once the return passes inspection. The money goes back the way it came.

My parcel arrived damaged. What now?

Tell us within 48 hours with photographs. Damaged goods are replaced or refunded at our expense.

What if I change my mind?

Before dispatch, yes — see the Cancellation Policy. After dispatch you can refuse the parcel or return it.

What about tax?

No GST applies to orders from this shop, and therefore no GST invoice is available. You receive an ordinary receipt.

Is there someone I can call?

The Contact page has the phone number, email and address, plus a form.

Can an order be edited?

Only before dispatch. Contact welcome@framedmuse.shop quickly; after hand-over the order is fixed.

Can I collect my order in person?

We ship rather than hand over in person. Please email welcome@framedmuse.shop before making a journey.

Is my order insured in transit?

Risk stays with us until the parcel reaches you. Report a missing parcel to welcome@framedmuse.shop and we will resolve it.

Is there a guarantee?

Anything defective when it arrives is replaced or refunded. Longer-term cover, if the maker provides it, runs under the maker’s terms rather than ours.

Will the item look like the picture?

Photographs are of the actual product, but screens render colour differently. Slight variation in shade or finish is normal and is not treated as a defect.

Can I order for my shop or office?

Business customers are welcome at the listed prices. Bulk requirements are better handled by email to welcome@framedmuse.shop.

Are you a genuine business?

The business, its address and its phone number are published on this site and do not change. Call +91 7991815375 during opening hours and a person will answer.

I made a mistake on my order

If it has not shipped, cancel it and reorder — see the Cancellation Policy. If it has already arrived, a change-of-mind return is accepted within 10 days, with the return carriage paid by you.

Are my payment details kept?

We hold no payment credentials. The Payment Policy explains exactly what passes between your bank and this site.